A bold process management tactic is “chaos testing,” deliberately introducing controlled disruptions—like simulating a system outage or removing a key resource—to test process robustness. Unlike standard audits, this uncovers surprising weak points, such as over-reliance on a single employee or a brittle software integration. For example, chaos testing might reveal that a manual workaround slows down order processing when a server fails, prompting a streamlined backup process that enhances reliability and efficiency under real-world stress.
