Last updated: September 28, 2026
By using internetbutlers.com or engaging Internet Butlers LLC, a New Mexico limited liability company (“Internet Butlers,” “we,” “us,” “our”) for services, you (“Client,” “you”) agree to these Terms of Service. If you accept on behalf of a company, you represent that you have authority to bind that company.
Related policies: Privacy Policy · Cancellation & Refund Policy
Services
We provide virtual support and back-office services as described on our site and/or in a written statement of work, trial confirmation, checkout confirmation, or subscription agreement (collectively, the “Services”).
- Trial: A focused 7-day engagement, currently $499 for about 10 billable hours within 7 days, as described on our Start a Trial page. The 7 days start on payment. Hours begin billing once onboarding forms are accepted and access is confirmed. The same card is billed $899 on day 7 for the 20 hours / month subscription, renewing monthly until cancelled. Cancel at least one day before day 7 to avoid the charge, subject to the Cancellation Policy. Extensions are discretionary if forms are accepted late. To move to a different plan, you subscribe to the new plan with payment starting on a date you choose, and we cancel the 20-hour subscription once the new plan starts.
- Monthly subscriptions (current published rates):
- 20 hours / month : $899
- 30 hours / month : $1,299
- 40 hours / month : $1,599
After the trial, your plan is 20 hours / month unless you subscribe to a different plan. Priorities are confirmed in writing (email is fine) before or at the start of each cycle.
Unused hours: Any unused hours for a month credit to the next month as additional hours for that month. Rolled-over hours expire at the end of the following month and do not prorate or reduce the monthly fee.
- Scope, hours, priorities, and deliverables are those we agree in writing for a trial or subscription.
- We may decline or pause work that is illegal, unsafe, outside our competence, or that requires a professional license we do not hold (for example, formal legal advice, CPA attestation, or medical advice).
These Terms do not create an employment, partnership, or joint-venture relationship. We are an independent contractor.
Client responsibilities
You agree to:
- Provide timely access, credentials, and decisions needed to perform the Services
- Designate a primary point of contact
- Ensure you have the right to share data and systems you give us access to
- Use the Services only for lawful business purposes
- Review work product and raise issues promptly
- Keep shared credentials secure and revoke access when the engagement ends
Delays caused by missing access or decisions may shift timelines without liability on our part. Unused hours that expire because access or decisions were unavailable may not roll over unless we agree otherwise in writing.
Payment
- Fees for trials, subscriptions, and add-on work are as quoted or shown at purchase / checkout.
- Trial: Paid today through Stripe. The 7 days start on payment. Hours begin billing once onboarding forms are accepted and access is confirmed. The same card is billed $899 on day 7 for the 20 hours/month plan. Cancel at least one day before day 7 to avoid the charge.
- Subscriptions: Billed monthly in advance for the upcoming cycle and renew automatically until cancelled.
- Payments are processed by Stripe (or another processor we designate).
- Late amounts may pause Services until brought current.
- Taxes may apply where required.
- Cancellations are governed by our Cancellation & Refund Policy and any written agreement. Refunds follow the refund schedule below.
Refunds
This schedule applies to the one-week trial and to every monthly plan (20, 30, or 40 hours). Your refund is based on the share of that period’s included hours used when you cancel. When a refund is issued, service ends immediately.
| Share of that period’s included hours used when you cancel | Refund of that period’s fee |
|---|---|
| No forms or work yet, or under 20% | 80% |
| 20% to under 40% | 60% |
| 40% to under 60% | 40% |
| 60% to under 80% | 20% |
| 80% or more | 0% (no refund) |
Example, one-week trial ($499, 10 hours): under 2 hours used, $399.20 back (80%). 2 to under 4 hours, $299.40 (60%). 4 to under 6 hours, $199.60 (40%). 6 to under 8 hours, $99.80 (20%). 8 hours or more, no refund.
Example, 20 hours/month plan ($899): under 4 hours used, $719.20 back (80%). 4 to under 8 hours, $539.40 (60%). 8 to under 12 hours, $359.60 (40%). 12 to under 16 hours, $179.80 (20%). 16 hours or more, no refund.
Intellectual property
- Your materials: You retain ownership of data, content, and materials you provide. You grant us a limited license to use them solely to perform the Services.
- Our materials: Templates, methods, playbooks, and pre-existing tools we bring remain ours.
- Work product: Unless otherwise agreed in writing, deliverables created specifically for you under a paid engagement are assigned to you upon full payment, excluding our pre-existing materials and generic know-how.
- You must not reverse-engineer or resell our proprietary tools or internal playbooks without written permission.
Confidentiality
Each party will protect the other’s non-public business information with reasonable care and use it only for the engagement. This obligation covers client systems data, customer or vendor lists, credentials, and business plans shared for the work.
This does not cover information that is public, independently developed without use of the other party’s confidential information, rightfully received from a third party without duty of confidentiality, or required to be disclosed by law (with notice to the other party where legally allowed).
We do not use your confidential customer or vendor lists for our own marketing.
Acceptable use of the website
You may not misuse the site (for example, aggressive scraping, introducing malware, attempting unauthorized access, or submitting abusive content). We may suspend access for abuse.
Disclaimers
Services and the website are provided “as is” to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation, or that outcomes will meet every business goal. We do not provide legal, tax, medical, or other licensed professional advice unless a separate agreement says otherwise.
Limitation of liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, special, consequential, or lost-profit damages.
- Our total liability arising out of the Services or these Terms is limited to the fees you paid us for the Services giving rise to the claim in the three (3) months before the claim.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent allowed.
Indemnity
You agree to indemnify and hold us harmless from claims arising from your misuse of the Services, your data, your instructions to us, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.
Term and termination
These Terms apply while you use the site or receive Services. Either party may end an engagement as described in the Cancellation & Refund Policy. Provisions that should survive (intellectual property, confidentiality, limitation of liability, indemnity, payment for work performed) survive termination.
Governing law
These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Venue for disputes will be in the state or federal courts located in New Mexico, unless we later agree in writing to arbitration or another forum.
Changes
We may update these Terms by posting a revised version with a new “Last updated” date. Material changes to ongoing paid Services will be communicated as reasonably practicable. Continued use after changes constitutes acceptance where permitted by law.
Contact
Questions about these Terms: contact@internetbutlers.com, or the email on our Contact page.
Legal entity: Internet Butlers LLC, New Mexico, United States
These Terms are provided for general informational purposes and may be updated following legal review.